1

Customer acquisition in sticky business markets

Year:
1996
Language:
english
File:
PDF, 1.46 MB
english, 1996
3

Interaction episodes as engines of relationship change

Year:
2008
Language:
english
File:
PDF, 324 KB
english, 2008
4

Distrust, uncertainties and disconfirmed expectations in supplier-customer relationships

Year:
1993
Language:
english
File:
PDF, 1.18 MB
english, 1993